Credentials not valid?

Discussion about Prague Airport scenery
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dutchkip
Posts: 2
Joined: Sat Dec 15, 2018 3:02 pm

Credentials not valid?

Post by dutchkip » Thu Dec 20, 2018 11:09 am

Hi there,

I can not get the new installer for Prag to run as I keep getting message saying my credentials are not valid.
I bought this software 17/5/2016 on Simmarket and filling in the password and serial number that i have but it will not work.
Also could you not have made a copy and paste option for the installer?
It's a nuance trying to type in a 40+ character serial number in one by one.

Any advice on getting this sw installed?

Leo de Haan
Scotland

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jan.podlipsky
Posts: 118
Joined: Tue Aug 22, 2017 8:30 am

Re: Credentials not valid?

Post by jan.podlipsky » Thu Dec 20, 2018 11:19 am

Hi Leo,

there is a Copy and Paste option in the installer. We have tested the CTRL+C and CTRL+V and it's working without any issues. There is also an icon to Copy from clipboard next to the User ID and Serial Number.

Regarding your serial number, please send us a support ticket, and we will check it.
Jan Podlipský
Support Lead
XHT Labs

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